1. Overview
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‍Imploy Pty Ltd (“Imploy”, “we”, “our”, or “us”) respects your right to privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This policy applies to users of the Imploy platform and visitors of our website at https://imploy.com.au.

‍2. What is Imploy?
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‍Imploy is an all-in-one care management platform designed for Home Care Providers, NDIS Providers, Allied Health professionals, and Support Coordinators. The platform includes client and workforce management, shift rostering, invoicing, HR tools, and real-time care reporting functionalities.

‍3. Types of Information We Collect
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‍We may collect and process the following types of personal and sensitive information:
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a) Information you provide:
- Name, email address, phone number
- Business and provider details
- Payment and billing information
- Content uploaded or entered into the platform (e.g. care plans, shift notes, incident reports)

b) Information collected automatically:
- IP address and device information
- Browser type and pages visited
- Login times and usage patterns

c) Information about others:
You may enter information about clients, staff, or contractors into the platform. You are responsible for ensuring you have the authority to do so, and that individuals are made aware of this policy.

‍4. How We Use Your Information
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‍We use your information to:
- Provide access to the Imploy platform and its services
- Manage accounts, subscriptions and billing
- Facilitate shift rostering, time tracking and care documentation
- Improve system performance and user experience
- Meet compliance and audit requirements
- Respond to your support requests or enquiries
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We may also use de-identified data for research, analytics, or product improvement.

‍5. Disclosure of Personal Information
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‍We may disclose your information to:
- Third-party service providers (e.g. hosting, payment gateways, email tools)
- Regulatory authorities as required by law
- Our legal or professional advisers
- Organisations you authorise us to share it with
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All third parties are required to handle your data securely and in compliance with applicable privacy laws.

‍6. Data Hosting and Transfers
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‍All personal data is hosted on secure servers located within Australia. We do not transfer personal information overseas unless required and only in accordance with privacy legislation.

‍7. Data Security
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‍We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access. Security measures include:
- Secure login and role-based access controls
- Encrypted data transfer and storage
- Regular security updates and monitoring

‍8. Access, Corrections & Your Rights
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‍You have the right to:
- Access your personal information
- Request corrections to your personal data
- Withdraw consent (where applicable)
- Request deletion, subject to record-keeping requirements

To exercise your rights, please contact us at support@imploy.com.au.

‍9. Use of Cookies
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‍Our website and platform may use cookies to:
- Enable core site functionality
- Analyse usage and performance
- Personalise your experience

You can modify your browser settings to manage cookie preferences.

‍10. Third-Party Links
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‍Our website or app may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.

‍11. Changes to This Policy
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‍We may update this Privacy Policy from time to time. Any changes will be posted on our website. Your continued use of our services after updates constitutes acceptance of the new terms.

‍12. Contact Us
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‍If you have questions about this Privacy Policy or how your information is handled, please contact:
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‍Imploy Pty Ltd
Email: support@imploy.com.au
Website: https://imploy.com.au
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Published: Janurary 2025